FAQ

• Are you a direct manufacturer or a trading company?

  We are a direct factory manufacturer based in China, specializing in high-quality human hair extensions.
  By working with us, you eliminate middlemen, ensuring competitive pricing and better quality control.

• Where do you source your raw hair from?

  We use ethically sourced 100% human hair, primarily from countries like Brazil, Peru, India, and Myanmar.
  Our hair is cuticle aligned, ensuring minimal tangling and shedding.

• Can I visit your factory in China?

  Yes! We welcome factory inspections and meetings with our team.
  Please schedule an appointment in advance via Jomodernhairextensions@gmail.com

• What is your minimum order quantity (MOQ)?

  Standard MOQ: 1KG of each color and length;
  First-time buyers? We accept small trial orders to build trust.

• Can I order samples before bulk purchase?

  Yes! Samples are available for quality testing; Shipping takes 3-5 days via DHL/FedEx/UPS.

• What's your production lead time?

  Ready stock: 3–5 business days;
  Custom orders: 7–15 days (depending on complexity)

• What shipping methods do you offer?

  We ship worldwide via:
  Express (DHL/FedEx/UPS) – 3-7 business days

• What if I receive damaged or low-quality hair?

  We guarantee 100% quality satisfaction!
  If issues arise:
  1. Send photos/videos within 7 days of delivery;
  2. We'll replace or refund the defective items.

• How long do your hair extensions last?

  With proper care, our Cuticle Aligned hair lasts 1+ years (depending on maintenance).
  We provide a care guide with every order.

• What payment methods do you accept?

  T/T (Bank Transfer) – Preferred for large orders;
  PayPal – For samples/small orders;
  Western Union/MoneyGram – Available.